[SQUARE BRACKETS]. Replace each one with your real details before publishing.Contact us
The fastest way to reach the Debriefr team is by email. We answer every message.
- General support: [SUPPORT_EMAIL]
- Billing and subscriptions: [BILLING_EMAIL]
- Privacy requests: [PRIVACY_EMAIL]
- Mailing address: [COMPANY_LEGAL_NAME], [STREET_ADDRESS], [CITY], [PROVINCE] [POSTAL_CODE], Canada
Response times
- Free plan — within 3 business days
- Pro plan — within 1 business day
- Team plan — within 8 business hours
- Enterprise plan — per your service level agreement, with a dedicated account manager
Support is available in English and French, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding statutory holidays.
Before you write to us
A recording didn’t sync
Debriefr records locally and uploads when a connection is available. Open the session from your history and pull down to force a sync. If the session still shows as pending after a few minutes, send us the session title and approximate time and we will locate it.
The transcript is inaccurate
Transcription quality depends on audio conditions. Placing the device closer to the speakers, reducing background noise, and confirming the session language before recording all improve accuracy significantly.
The analysis looks wrong for my meeting
Each meeting type uses a different analysis model. If your sales call was recorded as a team meeting, the output will not match. You can change the meeting type and re-run the analysis from the session screen.
I want to cancel my subscription
Subscriptions purchased through the Apple App Store are managed in your Apple account settings, not by Debriefr. Open Settings → [your name] → Subscriptions on your device. Subscriptions purchased directly can be cancelled from your account billing page or by writing to us.
System requirements
- iOS [MIN_IOS_VERSION] or later
- Roughly [STORAGE_MB] MB of free storage for offline recordings
- An internet connection for AI analysis (recording itself works offline)
Reporting a bug or a security issue
For bugs, include your device model, OS version, app version, and the steps to reproduce. For suspected security vulnerabilities, please write to [SECURITY_EMAIL] rather than filing a public report, and give us reasonable time to investigate before disclosing.
Related pages
- Privacy Policy — what we collect and why
- Terms of Service — the rules of using Debriefr
- Delete your account — how to remove your data